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Member Services Representative
Member Services RepresentativePlanet Fitness • Pueblo, CO, US
Member Services Representative

Member Services Representative

Planet Fitness • Pueblo, CO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Member Services Representative

At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone! Characteristics that will make you a perfect match for our Member Services Representative position :

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
  • Pride yourself on your work while being punctual, reliable and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect for everyone around you.
  • Exhibit strong communications skills and have the ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands on training.

The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience.

Daily duties and responsibilities include :

  • Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
  • Perform member related functions such as sign ups, contact / billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Perform prospective member calls and tours of the facility; assessing their membership needs.
  • Proficient knowledge of retail products and performance of retail transactions with accuracy.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
  • Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule.
  • Promptly address maintenance and facility concerns such as broken / missing equipment, leaky faucets, etc.
  • Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety / policy issues.

    • About your qualifications / requirements :

  • 6-12 months experience in a customer service environment is preferred.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.
  • Basic computer and Point of Sale proficiency.
  • Willing to become CPR / AED Certified (Training provided by Planet Fitness)
  • Bilingual preferred but not required (English / Spanish)

    • Physical demands of the Member Services Representative :

  • Continual standing and walking during shift.
  • Continual in person communication or on the phone during shift.
  • Occasional climbing, balancing, bending, twisting and kneeling during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • More reasons to join our team :

  • Awesome and fun work environment!
  • Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
  • Employee discounts on Planet Fitness branded merchandise.
  • Advancement Opportunities.
  • Flexible Schedules.

    • Health and Safety Requirements : Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and / or at-risk behaviors to leadership and conducting work in a safe manner.

    Compensation : $14.81 per hour

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    Member Service Representative • Pueblo, CO, US

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