Director, nCino Product

Job Description

Job Summary

Designs, implements, and oversees the Commercial Lending Origination and Servicing (nCino) platform product team and ensures its strong contribution to the company's growth and experiences. Establishes a business-centric team to collaborate with line of business leaders to craft a unified and coherent platform strategy that optimally addresses the needs of nCino platform users. Defines and fosters a culture of collaboration, negotiation, and prioritized, product-focused execution for business, support and delivery teams.

Job Duties and Responsibilities

• Leads key stakeholders in defining needs and priorities as it relates to the nCino platform and ecosystem. Organizes, improves, and leads governing body which oversees the effectiveness of the nCino platform for all key stakeholder groups.
• Provides a constant feedback loop to capture issues that adversely impact deal team productivity and client experiences, to prioritize and remediate those issues, and manage communication as to the solutions, progress, and performance with our broader user base on a regular basis.
• Garners support for strategic and tactical plans. Influences and obtains support from Line-of-Business Leaders, partners, and key stakeholders for successful execution. Directs technical and operational resources and scrum teams toward the successful execution of priorities.
• Manages priorities and ensures connection to funding, delivery and execution, and supports functions across the company. Expands, deepens, and operationalizes capabilities for ensuring the voice of internal and external customers is consistently heard, understood, and included in all plans.
• Owns and manages the nCino relationship from a business perspective. Supports key stakeholders with priorities and escalations with nCino to represent the best interests of Synovus. Employs industry relationships and experience to drive meaningful product innovation.
• Leverages and builds upon excellent partnerships with executives, business partners, and teams across the company to further trust, teamwork, and ultimately drive successful outcomes. Acts as the nCino Business Champion for the entire organization.
• Clearly and regularly communicates changes, updates, benefits, issues, and plans as it relates to the nCino platform to all relevant stakeholder groups. Organizes and produces assets which continuously improve experiences for platform users.
• Ensures the Delivery and Support organizations receive clarity on prioritization, sequencing, and success drivers for the strategy, roadmap, and needs for the nCino platform. Develops, tracks, and reports regularly on balanced scorecard which reflects the performance of the nCino platform in meeting broad organizational needs in a continuously improving manner.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

Shift First Alternate Location Overton (FL02) - GA481, Riverfront Building (FL02) - GA290 Minimum Requirements

Minimum Requirements

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Additional Information

Preferred Skills