Senior Vice President, Member Services
- serp_jobs.job_card.full_time
Senior Vice President, Member Services
About the Company
Innovative healthcare services company
Industry
Hospital & Health Care
Type
Privately Held
Founded
2011
Employees
501-1000
Categories
- Health Insurance
- Health Care
- Health & Wellness
- Health and Wellness
- Consulting & Professional Services
- Healthcare
- Surgery
- Cancer Awareness
- Medical Care
- Advocacy
- Employee Management
- Health
- Insurance
- Finance
- Brokerage
Specialties
About the Role
The Company is seeking an SVP of Member Services to lead the evolution and management of all aspects of member services and the overall member experience. The successful candidate will be responsible for executive leadership, operational rigor, and strategic vision to ensure the delivery of excellent care and significant cost savings to members. This pivotal role requires a business athlete with a strong background in healthcare or member services, particularly in the areas of operational expertise, customer experience operations, and a deep understanding of the U.S. healthcare system. The SVP will be tasked with driving revenue generation through top-tier customer service, leading practice CX, and collaborating with cross-functional teams to enhance the member experience. Key responsibilities for the SVP include accelerating leadership development, spearheading the expansion of member services, and supporting all workforce management capabilities. The ideal candidate will have exemplary people skills, a proven track record in a senior leadership role, and expertise in learning and development methodologies, knowledge management, and voice of the customer strategies. They should be a methodical thinker with a vision for the future of member services, possess strong project management skills, and have the grit to tackle big problems. The role demands a leader who is a strong communicator, can explain the company's mission in an influential and personable manner, and is committed to the pillars of light that guide the team in providing the best care and support to members.
Hiring Manager Title
Chief Operating Officer
Travel Percent
Less than 10%
Functions
serp_jobs.job_alerts.create_a_job
Senior Vice President • El Paso, TX, US
Shift Leader
Sales Lead
Donation Center Associate
VP of Operations
Chief of Staff
Team Lead
Shift Leader
Team Leader
Community Director
Sales, VP
Associate Team Leader
VP of Sales - Remote
Vice President, Central Regional Manager
Team Member 2nd Shift (Weekend Availability)
Front End Service Team Associate
3rd Shift Team Member ($1.50 extra stipend when working 10pm-6am with weekend availability)
Director of Operations
