Health Benefits Specialist

Health Benefits Specialist

The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Principal Administrative Associate (Level 3) to work in the HC Bureau of NYCAPS Central (NCC). NCC oversees the expansion and maintenance of NYCAPS (New York City Automated Personnel System), a centralized automated personnel system for human resources professionals, managers, and employees to access and manage personnel and benefits information. The NYCAPS Central Health Benefits unit is responsible for assisting human resources professionals and employees to access and manage health benefits information and handle escalations and inquiries about employees' health benefits and Employee Self-Service (ESS). ESS is an online tool that provides NYC employees with easy access to human resources, payroll, tax, NYC Careers information, benefits information, etc.

The role is ideal for someone who enjoys problem-solving, working with complex benefits systems, and contributing to process improvements. Key responsibilities include :

• Support HR Representatives : Assist agency HR professionals with questions and guidance related to health benefits processes.
• Process Transactions : Handle complex health benefits actions, including new hire enrollments and dependent updates, retroactive deductions and refunds, and manual event entries.
• Data Integrity & Auditing : Review and reconcile system-generated reports to ensure accuracy and resolve discrepancies.
• Interagency Collaboration : Work with other NYCAPS units to analyze benefit trends and identify cost-saving opportunities.
• Quality Review : Verify that benefits transactions are complete and accurate by cross-checking data entry forms with system records.
• Service Request Management : Track and respond to employee and agency inquiries using the Case CRM system; log and manage cases efficiently.
• Carrier Coordination : Ensure that benefit elections from centralized agency employees are processed correctly and transmitted to health insurance carriers.
• Correspondence Review : Respond to various documentation and correspondence related to health benefits in a timely and professional manner.
• Special Projects : Take on additional assignments and projects as directed by management.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.