Service Writer / Fleet Technician

Overview

The Service Writer serves as the vital link between the field and the service department, ensuring timely and effective maintenance and repair of company vehicles and equipment. This role involves coordinating service activities, managing communication with foremen and service technicians, and maintaining accurate records to support efficient operations.

Responsibilities

Act as the primary point of contact for foremen regarding vehicle and equipment service needs.

Understand and document vehicle issues to provide clear, timely responses.

Communicate repair progress and updates to foremen, field staff, and the Service Manager.

Input detailed repair orders, including vehicle condition and required services or repairs.

Open, track, and close service orders in a timely manner.

Maintain accurate service records, parts usage logs, and documentation for all completed repairs.

Schedule appointments for vehicle inspections, diagnostics, and repair work.

Coordinate with service technicians to ensure timely and effective completion of repairs.

Provide accurate cost and time estimates for repair or maintenance services.

Track and maintain inspection logs, ensuring all records are up to date.

Source and procure required parts for service and repairs.

Maintain an organized inventory of parts to minimize downtime and ensure availability.

Ensure compliance with company policies and procedures in all service activities.

Prepare and present reports on service activities, including trends and recurring issues.

Schedule

Monday-Friday

Hours : 8am-4 : 30pm

Qualifications

Previous experience in a service writing, coordination, or administrative support role, preferably in the construction or heavy equipment industry.

Must be bilingual (required).

Strong organizational skills with the ability to multitask and prioritize.

Proficiency in Microsoft Office Suite and service management software.

Excellent verbal and written communication skills.

Knowledge of vehicle and equipment maintenance processes is a plus.

High school diploma or equivalent required; additional certifications in automotive or equipment repair coordination are a plus.

Have full range of mobility in upper and lower body.

Be able to work in various positions, including stooping, standing, bending, sitting, kneeling, and squatting for long periods of time.

Ability to lift, push, and pull materials to complete assigned job tasks.

Ability to lift, push, and pull up to 25 pounds occasionally and as needed.

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