Patient Access Representative

Patient Access Specialist-Imaging

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization, and WQ (work queue) management.

Schedules, reschedules, and cancels patient appointments.

Executes pre-arrival registration by adhering to registration standards.

Accurately identifies and enters patients insurance coverage.

Performs check-in / check-out functions for patient appointments.

Collects all applicable self-pay payments for exams.

Manages and resolves assigned departmental WQs.

Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team.

Performs insurance verifications and prior-authorizations functions.

Patient Access Specialist Requirements :

• High School or GED
• 6 months to 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Experience in a health care business or receptionist environment.
• Excellent computer and customer services skills.
• Knowledge of medical terminology ICD-10, CPT, and HCPCS codes and use.
• Familiarity with internet, email, and Microsoft office.
• Effective written and verbal communication skills required.
• Demonstrates ability to efficiently organize work while maintaining a high level of accuracy and productivity.
• Experience in patient registration, insurance verification, and health insurance plans.

Salary Range : $17.00 to $25.25 / hr (based on experience)

Night and evening shift differential

Benefits :

Medical, dental, and vision benefits available

403(b) company match available

Tuition reimbursement

Employee discount program

Competitive PTO

Location : Froedtert South Inc. PATIENT ACCESS

Schedule : Part-Time Varied 16-32