Business Operations Manager - D2C

This role is remote with approximately 50% travel. The position involves visiting various customer sites to evaluate key operational metrics such as case picking efficiency, on-time shipping performance, and forecast accuracy. The ideal candidate will assess both client operations and overall site performance.

We are seeking a proactive and customer-focused Business Operations Manager with Operations Support experience to manage high-value client relationships and drive operational excellence. This hybrid role combines account ownership, cross-functional operations support, process ownership, and continuous improvement. The ideal candidate will be equally comfortable nurturing client relationships and leading internal efforts to streamline workflows, optimize service delivery, and increase efficiency.

Key Responsibilities

Business Operations Manager

• Act as the primary point of contact for assigned strategic clients, building strong, trusted relationships and ensuring satisfaction with products and services.
• Lead client meetings, performance reviews, and strategic planning sessions to align services with client goals.
• Identify and pursue opportunities to grow existing accounts through upselling and cross-selling initiatives.
• Ensure all client needs, contractual obligations, and KPIs are met or exceeded.

Operations Support

Process Ownership & Continuous Improvement

Cross-Functional Collaboration & Reporting

Qualifications

Required :

Preferred :

Key Competencies

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.