Patient Relations Representative

Patient Liaison

Under direct supervision, responsible for interfacing with patient, patients' family, and hospital staff to ensure quality care and an excellent patient experience.

Responsibilities

• Serves as a liaison between the employer, patient, and patients' relatives.
• Communicates patients' problems, questions, complaints and concerns to appropriate staff members.
• Collects information from incoming patients regarding services needed, insurance coverage, or financial status.
• Explains procedures and policies and refers patient for proper services as required.
• Establishes rapport with staff and assists in the preparation of reports regarding any incidents that could result in legal action if not resolved.
• Educates staff on humanizing patients' treatment and / or confinement.
• Assists in completion of admissions or insurance forms.
• Contacts insurance providers to verify coverage and obtain authorization for service.
• Performs all other duties as assigned.

Qualifications

A solid customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.

EDUCATION :

High School diploma or GED is required

Required Skills

Two (2) years related experience is required.