Lead Valet Attendant (19.50-$20 / hr + tips) - Mass Eye & Ear

Towne Park Guest Service Captain

• At Towne Park, it's more than a job, you can make an impact.
• A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client, or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and / or guidance when the manager is not on-site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter, and seek instruction for how to proceed.

Job Details

Compensation : Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $19.50-$20 per hour plus tips.

Work Schedule : The work schedule for this position is 5am-1 : 30pm and 8am-4 : 30pm shifts.

Benefits : Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment, and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Qualifications

Education : High school diploma or general education degree (GED)

Required Licensure, Certification, etc. : Must be at least 18 years of age and be able to pass a criminal background, MVR, and drug screen. Must complete the Wheelchair Safety Training course provided by Towne Park.

Work Experience : Six (6) months related experience and / or training; OR equivalent combination of education and experience

Knowledge : Must have and maintain a valid driver's license and clean driving record

Skills : Must be able to drive manual transmission. Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence, and memos. Must be able to write simple correspondence. Must be able to effectively present information in one-on-one and small group situations to guests, clients, and associates. Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical Skills. Must be able to add and subtract three digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money. Must be able to understand 24 hour and military time systems. Must be able to clearly understand rates applicable to time passed.

Scope

Authority to Act : Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility : The employee has control over resources available only.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.

Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel Travel of up to 5% may be required.

Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.