Technical Writer II Job at Medica in Hopkins

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Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We’re a team that owns our work with accountability, makes data‑driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It’s our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Medica’s Technical Writer works to document processes, job aids and other specifications that support a range of work functions, new initiatives, decision‑making, and regulatory requirements. Performs other duties as assigned.

Key Accountabilities

Write transactional and informational documents for Operations staff to do their jobs efficiently and accurately

Adhere to determined documentation style guide, standards, and templates and obtain appropriate approvals

Use Information Mapping to organize information so it is easy for end users to follow

Write in a concise and active voice

Work closely and in collaboration with business subject matter experts (SMEs) to document existing business processes into Standard Operating Procedures (SOPs)

Participate in documentation workgroups to document SOPs for new or updated processes

Question gaps in procedures and processes on behalf of end users

Follow up on open questions, schedule meetings as needed. Keep business partners informed of the status of their requests and meet requested due dates

Post documents in appropriate location for accessibility

Run productivity and status reports and effectively summarize

Required Qualifications

Bachelor’s degree or equivalent combination of education and work experience

3+ years of related work experience

Preferred Qualifications

Strong oral and written communication skills

Experience and aptitude in writing business documentation for end users

Technical aptitude to understand new software or changes in existing software

Ability to effectively manage and prioritize workload with minimal supervision

Manage multiple deadlines in a fast‑paced environment

Ability to work with all levels within Operations

Skilled at Microsoft Office Suite (Word, Excel, Outlook)

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations : Minnetonka, MN or Madison, WI.

The full salary grade for this position is $49,800 - $85,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $49,800 - $74,655. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and / or licensure, the position’s scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US :

Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminately of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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