Customer Service Representative

TRANSPORTATION TECHNICIAN 3 (TMC Tech III)

Transportation Technician 3 - also called TMC Tech III - is an advanced technician position that will work indoors and on-site in a control room environment to monitor roadways via closed circuit cameras (CCTV) and to ensure the safe and efficient movement of traffic. They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices.

The initial contract will be for 6 months but is subject to extension upon good performance.

This requisition is for a resource to work afternoon / evening shift :

Tuesday from 1 : 30 PM to 11 : 00 PM

Wednesday from 1 : 30 PM to 11 : 00 PM

Thursday from 1 : 30 PM to 11 : 00 PM

Friday from 1 : 30 PM to 10 : 30 PM

Duties of the position :

To perform functions with minimal supervision and to follow established procedures.

To identify the more complex issues and defer those to a supervisor.

To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.

To monitor roadways via traffic surveillance cameras and detection systems.

To monitor all traffic devices and computer equipment associated with the system.

To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.

To become familiar with the roadways and to understand the purpose and location of traffic devices.

To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.

To perform other duties as assigned.

Qualifications and Experience :

Customer Service experience (highly preferred)

Experience contributing within a team environment

Solid communication skills

Basic computer knowledge

Operational knowledge of MS Office and MS Outlook

Dispatch or call center experience (highly preferred)