Senior Consultant, Technical Account Manager

Senior Consultant, Technical Account Management

About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences.

Founded in in Belgium, Showpad is a team of more than people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine,  as a top 10 software company in the Inc. Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

About the Senior Consultant, Technical Account Management position at Showpad

As a Senior Consultant, Technical Account Management, you will serve as the primary point of contact for managing the technical aspects of a customer's relationship with Showpad.  You will ensure their success by understanding their technical requirements and business objectives and aligning them with our products and services. This role requires a strong technical background, proactive planning and programme management, excellent communication skills, and the ability to build and maintain relationships with customers and internal teams.

This role will report into the Global Director, Managed Services.

Key behavioural characteristics :

• Results-driven with a keen ability to devise new solutions to complex problems
• Self-starter who thrives within the balance of autonomy and collaboration
• A strong contributor committed to refining and moving the managed services program forward
• Differentiates between urgency and strategy while understanding how the two intersect
• Routinely zooms out to look at larger strategy
• Managing without authority is a natural ability
• Ownership and accountability are part of your DNA
• Responsive, alert, and customer-obsessed

Key Responsibilities for a Senior Consultant, Technical Account Management at Showpad

Customer Engagement :

Technical Showpad Mastery

Program Management

Meeting Excellence

Operational Excellence

Internal Collaboration :

Strategic Planning

Cultural Advocacy

Required Skills for a TAM at Showpad

Location

Candidates based in Chicago will be required to attend the office 2 days a week including Thursdays.

Candidates based in Austin, Boston, New York will be required to meet in our hub locations every other Thursday for in person connection with other Showpadders.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.