IT Application Administrator

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise : to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role

The IT Applications Administrator will support business programs by managing and optimizing external vendor applications and systems. This role is responsible for the operational administration configuration and support of assigned applications to ensure they meet business needs and performance standards. This position will also oversee vendor relationships ensuring they meet quality cost and service standards.

Essential Duties and Responsibilities

• Define the strategy and roadmap for assigned vendor applications to align with evolving business needs.
• Collaborate with business teams to enhance the technical capabilities of assigned applications.
• Develop configure and test new features within assigned applications including adding fields creating custom actions building integrations implementing workflow automation etc.
• Provide support and resolve technical issues for assigned applications by coordinating with internal and external partners.
• Analyze usage metrics and user feedback to prioritize improvements and optimize application performance.
• Manage the vendor contractual relationship for assigned applications including coordinating contract renewals and facilitating vendor escalations as needed.
• Monitor vendor compliance with contracts and established Service Level Agreements (SLAs).
• Offer insights and recommendations to stakeholders on vendor performance and relationship management.

Skills / Abilities

Education and Experience

Physical Requirements :

SelectQuote Core Values :

S ervice : We create positive customer experiences.

E ntrepreneurship : We create innovate & take risks.

L eadership : We build & invest in high-performing teams.

E mpowerment : We embrace a changing environment.

C ourage : We challenge the status quo & drive continuous improvement.

T eamwork : We help support & celebrate each other.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.