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Sales Coach Front Desk Lead
Sales Coach Front Desk LeadHand & Stone Massage and Facial Spa • West Palm Beach, FL, US
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Sales Coach Front Desk Lead

Sales Coach Front Desk Lead

Hand & Stone Massage and Facial Spa • West Palm Beach, FL, US
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Sales Coach Front Desk Lead

The Sales Coach Front Desk Lead is a dynamic front-line leadership role responsible for driving sales excellence and cultivating a high-performing, motivated front desk team. This position combines the responsibilities of a Spa Associate with added focus on driving sales results, coaching team performance, and ensuring consistent achievement of individual and team targets, all while delivering an outstanding customer experience.

Client Experience & Spa Associate Duties

  • Provide exceptional customer service to all members and guests, ensuring a warm and professional experience from check-in to check-out.
  • Confidently communicate Hand & Stone's service offerings, memberships, and enhancements to meet guest needs and drive membership conversions.
  • Manage front desk operations, scheduling, and point-of-sale transactions with accuracy and efficiency.

Sales Leadership & Coaching

  • Achieve all individual and front desk team sales goals, including memberships, gift cards, and upgrades.
  • Observe Spa Associates during client interactions to ensure consistent use of the Hand & Stone Sales Model.
  • Step in to assist with closing a sale when needed, then immediately coach post-interaction to provide balanced feedback.
  • Lead daily sales huddles to energize the team and share focus areas for the day.

    • Team Development & Motivation

  • Oversee onboarding and ongoing training for new and existing Spa Associates to ensure mastery of sales scripts, systems, and client engagement skills.
  • Foster a growth mindset and positive team culture through consistent, motivational coaching and recognition.
  • Design and manage creative sales contests and incentives to build excitement and sustain engagement around key performance goals.
  • Celebrate wins and recognize top performers to reinforce positive behaviors and maintain momentum.

    • Qualifications

  • Minimum 2 years of Spa Associate or comparable sales experience required.
  • Proven track record of achieving or exceeding sales goals in a team environment.
  • Strong interpersonal skills with the ability to inspire, coach, and influence others.
  • Excellent communication, organization, and follow-up skills.
  • Availability for flexible scheduling, including evenings and weekends.
  • 18 years old or older
  • High school diploma or equivalent

    • Compensation

  • Competitive hourly pay with monthly bonus opportunities based on team sales performance.

    • At Hand & Stone, we believe success starts at the front desk. As the Sales Coach Lead, you'll have the opportunity to elevate your own sales expertise while developing the next generation of top-performing associates, all within a supportive, team-driven spa environment.

    Hand & Stone Massage and Facial Spa is a top-notch national franchise with over 500 locations in the US and Canada, offering massages, facials, and hair removal services. Ready to jump in? Apply now and be a part of our exciting new adventure!

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    Front Desk Lead • West Palm Beach, FL, US

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