Medical Billing Assistant Trainer

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking a dedicated Assistant Trainer / VA Central Intake Trainer for our Sleep Central team within our Murray Operations Division. Responsible for training and overseeing new hire PCC-VA (Patient Care VA Customer Service Coordinator) and CSS (Customer Support Specialist Medical Billing & Patient Care) personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire. Provides constructive feedback and develop plans for immediate and long-term performance improvements. Completes all tasks given by the Department Supervisor and / or Manager.

Essential Duties and Responsibilities

• Actively supports quality assurance monitoring by reviewing live / recorded calls as well as orders processed
• Communicate training needs and on-line resources
• Conceptualize training materials based on data and research
• Conduct employee interviews
• Conducts quality assurance monitoring for all employees on a frequent and ongoing basis to ensure customer satisfaction and compliance with process requirements and quality standards
• Conducts quality assurance monitoring for all new hires for a period of 3 months after training, unless otherwise requested by Supervisor / Manager
• Consult with other trainers, managers, leadership, and assists trainer during larger training sessions
• Create training agendas, strategies, initiatives and materials for in person and virtual trainings
• Develop a schedule to assess training needs
• Develops team members and responds to questions in a timely and professional manner
• Ensures associates adhere to defined schedules and that team members are on task
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted
• Instruct employee training and on-boarding
• Maintain a training file on the server for all training materials
• Pro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfaction
• Process incoming orders from VA's when needed
• Promotes a supportive environment in which employees are encouraged to solve problems and address patient issues
• Provides direction, motivation and information to effectively perform the job
• Test and review created materials
• Track and compile collected data
• Train all new hires for the VA Central Intake Department
• Performs other duties as assigned

Supervisory Responsibilities

Qualifications

Employment is contingent on

Education and / or Experience

Skills, Knowledge and Abilities

Physical Demands

Machines, Equipment and Technical Abilities

Work Environment

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.