Automotive Service Manager

Brickell Mazda a distinguished member of the Murgado Automotive Group is commitment to excellence in both vehicle sales and customer service that sets us apart. We are excited to invite a dynamic and experienced Service Manager to join our team and lead our service department to new heights.

Position Overview :

As the Service Manager you will be at the helm of our service department responsible for overseeing all service operations and ensuring the highest levels of customer satisfaction. You will lead a dedicated team of service professionals manage daily operations and implement strategies to drive service department success. This role is perfect for a motivated leader with a passion for automotive service and a drive for excellence.

Key Responsibilities :

Leadership & Management :

Lead mentor and motivate the service team to deliver outstanding customer service and achieve departmental goals.

Oversee daily service operations including scheduling workflow management and staffing.

Conduct regular performance evaluations and provide feedback to ensure continuous improvement.

Customer Service Excellence :

Ensure the highest levels of customer satisfaction by addressing concerns resolving issues and maintaining effective communication.

Develop and implement service initiatives to enhance customer experience and loyalty.

Operational Efficiency :

Monitor and manage service department productivity efficiency and quality standards.

Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.

Financial Management :

Develop and manage the service department budget including labor parts and supplies.

Drive profitability by optimizing service operations and upselling additional services and products.

Collaboration & Coordination :

Work closely with other departments including sales and parts to ensure seamless operations and customer satisfaction.

Ensure compliance with all company policies procedures and industry regulations.

Qualifications :

bilingual and fluent in both English and Spanish REQUIRED

Experience :

Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.

Strong understanding of automotive service operations including repair processes parts management and customer service.

Knowledge of automotive parts and inventory management systems.

Skills :

Exceptional leadership and team management abilities with a focus on employee development and motivation.

Excellent communication interpersonal and problem-solving skills.

Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Education :

High school diploma or equivalent required; a degree in Automotive Technology Business Management or a related field is preferred.

Other Requirements :

A valid drivers license with a clean driving record.

Familiarity with dealership management systems (DMS) and automotive repair software.

Benefits :

Competitive Compensation : Attractive salary package with performance-based bonuses.

Health & Wellness : Comprehensive health dental and vision insurance options.

Retirement Plans : 401(k) with company match.

Work-Life Balance : Paid time off and holidays.

Professional Development : Opportunities for career growth and advancement within the Murgado Automotive Group.

Employee Perks : Discounts on vehicles parts and services.

Supportive Culture : A positive and collaborative work environment with a focus on team success.

Why Join Us

At Murgado Automotive Group we value excellence and innovation. As a Service Manager you will have the opportunity to shape the future of our service department lead a talented team and make a significant impact on our customer experience. If you are a strategic leader with a passion for automotive service and a drive for success we encourage you to apply.

How to Apply :

Ready to lead and inspire Apply today by submitting your resume and a cover letter detailing your qualifications and experience for the Service Manager role at Brickell Mazda

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race / ethnicity color religion national origin gender sexual orientation / transgender status age disability martial / parental status citizenship status military status political affiliation and / or beliefs pregnancy order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Manager

Key Skills

Sales Experience,Mechanic Experience,Customer Service,Dealership Experience,GM Vehicles,Management Experience,Upselling,Auto Service Management,Automotive Repair,Computer Literacy,Leadership Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1