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Fitness Information Desk Staff
Fitness Information Desk StaffBeacon Health System • Granger, Indiana, United States, 46530
Fitness Information Desk Staff

Fitness Information Desk Staff

Beacon Health System • Granger, Indiana, United States, 46530
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Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Performs receptionist duties, minor maintenance, cleaning and securing the BHF by :

  • Greeting members & guests, receiving membership cards, monitoring clients' access and logging information into computer system, as appropriate.
  • Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
  • Following emergency procedures as outlined in operations manual.
  • Scheduling and processing massage appointments and other special events, utilizing club computer system.
  • Applying and enforcing BHF rules and regulations, as directed.
  • Receiving complaints, comments, and / or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision.
  • Maintaining adequate supplies of items such as : cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
  • Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
  • Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
  • Processing and completing sales and balancing the cash drawer on a shift basis.
  • Monitoring inventory of snack bar and pro-shop items on a shift basis.

    • Lives out the BHF Member Experience Vision `World Class Hospitality in every interaction by :

  • Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
  • Assisting with conducting facility tours and explaining the club's pricing and enrollment process.
  • Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
  • Assisting in areas of babysitting, after hours or membership if / when needed.

    • Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :

  • Assisting with the production of BHF newsletters, mailings, member surveys, etc.
  • Completing other job related duties and projects as assigned.

    • ORGANIZATIONAL RESPONSIBILITIES

    Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Education and Experience

  • The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.

    • Knowledge & Skills

  • Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
  • Requires certification in CPR or arrangements to be certified within three months of employment.
  • Requires the phone skills according to Beacon's telephone usage standards.
  • Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
  • Requires the ability to work flexible hours, including weekends and possible extended hours.
  • Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.

    • Working Conditions

  • Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.

    • Physical Demands

  • Requires the physical ability and stamina to perform the essential functions of the position.

    • PI94535cb1a3ac-30511-39178821

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    Information Desk • Granger, Indiana, United States, 46530

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