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Customer Technology Manager
Customer Technology ManagerBoston Red Sox • Boston, MA, United States
Customer Technology Manager

Customer Technology Manager

Boston Red Sox • Boston, MA, United States
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RESPONSIBILITIES

  • Serve as the primary liaison between IT and business units to capture, document, and prioritize technology needs.
  • Partner with stakeholders to analyze business processes, pain points, and opportunities for improvement through technology.
  • Ensure solutions align with both business objectives and IT strategy.
  • Collaborate with IT leadership and project management resources to scope, plan, and schedule technology initiatives.
  • Define project deliverables, success criteria, and timelines in partnership with stakeholders.
  • Monitor progress of initiatives, escalating risks and dependencies when needed.
  • Evaluate and recommend technology solutions that address business requirements while maintaining enterprise standards.
  • Work cross-functionally and act as a trusted advisor with IT teams, vendors, and departments to ensure seamless delivery of initiatives.
  • Facilitate workshops, proofs of concept, and pilots to validate solutions before rollout.
  • Partner with support teams to identify recurring issues and drive systemic improvements.
  • Recommend enhancements to existing systems, tools, and processes to improve end-user experience.
  • Ensure business continuity and effective communication around technology initiatives.

CHARACTERISTICS / QUALIFICATIONS :

  • Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience).
  • 5+ years of experience in IT, including roles involving business analysis, project coordination, or solution delivery. 2+ years of experience in data quality management, documentation, or a related role.
  • Experience working in cross-functional environments with both technical and non-technical stakeholders.
  • Strong attention to detail, with a commitment to data accuracy and consistency.
  • Proficiency in data governance tools, data quality software, and Microsoft Office Suite.
  • Excellent written and verbal communication skills, with the ability to explain complex data concepts to non-technical stakeholders.
  • Demonstrated ability to work collaboratively across departments and functions.
  • Strong ability to translate business needs into actionable IT initiatives.
  • Familiarity with IT project management practices, demand management, and technology lifecycle.
  • Familiarity with enterprise platforms and infrastructure including Microsoft 365, OKTA, Asana, Slack, ServiceNow, Salesforce, AI Tools, network infrastructure, and end-user computing technologies is a strong plus.
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