Mortgage Call Monitoring SpecialistPeyton Resource Group • Phoenix, AZ, US
Mortgage Call Monitoring Specialist
Peyton Resource Group • Phoenix, AZ, US
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job_description.job_card.job_descriptionThe individual will be responsible for listening to loan originators, loan processors, loan officer assistants and closers for pre-recorded calls and score each call against a compliance checklist. Calls are about the loan application process form beginning to end. Knowledge of the mortgage regulations is required. Having experience in mortgage loan origination, processing, and / or similar recent mortgage experience is required for this position. The individual will be required to review 15-20 calls per day.
Requirements :
- 2 years of recent mortgage underwriting, loan origination or similar mortgage experience (loan origination, mortgage processing, mortgage broker, loan officer, secondary marketing experience)
- Demonstrated knowledge of regulations such as Reg Z, ECOA / Regulation B , UDAAP, and GLBA.
- Experience with call monitoring or reviewing calls for mortgage banking / compliance Call Recording Platform, QC testing questionnaires, Regulatory Websites, Email and Excel
- Experience in call monitoring, or any prior loan origination experience
Responsibilities :
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Mortgage Specialist • Phoenix, AZ, US
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