Manager, Product Management

Manager, Product Management, Studio Ambassador, North America

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Product Management, Studio Ambassador, North America Overview

We are the global technology company behind the world's fastest payments networks. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We are a part of the Mastercard Services organization, focused on bringing the best and most relevant technology, solutions, and innovation to our customers and partners. We are looking for an experienced and passionate Manager to provide end-to-end support of the North America regional Studio product management lifecycle process and governance to enable the design, development, testing and launch of solutions with agility and speed-to-market. The role of the Manager, Studio Ambassador, requires a deep understanding of Mastercard products, innovation, services, and marketing capabilities. You will be a highly collaborative member of a cross-functional team to drive relevancy and differentiation with customers resulting in better relationships, market share and revenue growth.

Role : Manager, Product Management, Studio Ambassador, North America will :

• Manage North America Market (US and Canada) regional product pipeline insights and provide visibility about go-to-market, distribution channel and sales strategy, identification of channel conflicts, overlapping value propositions, tracking of solutions in pilot market test, product performance review, financial analysis of product health to Commercial and New Payment Flows, Services, and Core regional product leads.
• Support and provide consultative guidance to regional product teams bringing solutions to market and de-prioritizing underperforming solutions in market. Facilitate key stakeholder collaboration for North America regional go-to-market, distribution and sales strategies. Provide guidance to global and regional product teams on sunsetting / de-prioritizing solutions in the North America region during market test and post-commercialization.
• Liaise between Foundry product portfolio teams, regional product teams, and customer account teams to determine market value and customer interest of new products and solutions including providing consultative support on regional product narratives, aligning key stakeholders to surface pain points and customer feedback and providing market insights for solutions advancing through the Foundry product council.
• Manage and support customer feedback loop process and forum to surface customer and key stakeholder feedback to regional and global product teams and communicate outcome to customers. Define customer feedback loop framework with key stakeholders and create, manage and deliver reporting to provide insights into feedback received, reviewed, actioned and closed out.
• Manage product feedback loops and channels to continuously improve North America market (US and Canada) Studio product management lifecycle process and align globally and across regions.
• Provide consultative operational support to various internal product, business development, partnership and channel teams about best practices, standards for onboarding process and operational readiness for partnerships in region and define framework to provide visibility across all business channels. Collaborate with global Studio leads regarding partnership guidance and advancement requirements.
• Create monthly, quarterly, bi-annual, annual and YOY presentations, newsletters and reports about regional product pipeline, partnerships, customer feedback loop, product readiness status, outcomes and success metrics.
• Track and maintain repository of regional product pipeline, partnership, on boarding, reports, presentations and documentation for reporting, reference, and audit purposes.
• Manage, maintain and continuously identify operational efficiency opportunities to reduce redundancy and improve regional Studio ambassador execution of duties leveraging AI and automation tools.
• Develop, manage and maintain templates, tools, and materials to enable stakeholders to go through the Studio process efficiently and effectively.
• Maintain Studio Ambassador SOP, Confluence, SharePoint, Microsoft Lists and Teams Channels.
• Undertake adhoc initiatives and projects to continuously improve the process and / or adoption of the same in the region.
• Educate internal stakeholders on the value, assets, and tools to adhere to Studio product lifecycle management process and methodology including delivering webinar sessions, creating video tutorials, etc.
• Conduct one-on-one or group training, lunch-and-learn and knowledge sessions to create regional cross-functional awareness about the Studio framework for product owners and cross-functional stakeholders in the region.
• Represent North America Market in global initiatives, projects, meetings and share regional perspective, nuance, context, lessons and ensure tools, processes and policies are relevant accordingly.

All About You :

Excellent organization, detail-orientation, time management, critical thinking, execution and communication skills across a range of audiences, including senior leadership, and cross-functional stakeholders. Strong project management, planning, data analytics and reporting skills. Highly organized and able to manage multiple priorities and meet deadlines. Strong PowerPoint, Power BI, Power Automate, Confluence, Microsoft Teams, Microsoft Lists, SharePoint, Microsoft Excel, and Outlook proficiency. Ability to work independently, has internal drive to proactively execute on deliverables with agility and speed, identify risks and next steps, and communicate to manage expectations with stakeholders and management in a timely fashion. High learning agility and ability to quickly understand Mastercard's products and services, the payments ecosystem, customer economics and operations. Ability to work with incomplete data and uncertainty, and adapt plans to new information, changing conditions and make decisions to drive positive results and outcomes. Interpersonal skills to build relationships across many parts of the organization, and be a successful influencer. Strong team player, decisive and results driven, and takes initiative. Bachelor's degree required. Experience in payments, operations, or consulting a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Pay Ranges

New York City, New York : $150,000 - $254,000 USD Arlington, Virginia : $144,000 - $244,000 USD Purchase, New York : $144,000 - $244,000 USD