Retail Online Banking Analyst

Job Title

The Online Banking Team is responsible for supporting 200+ branch colleagues and other internal departments with online banking inquiries and requests related to customer service maintenance and servicing requests. The Company's online banking application is critical in business initiatives, so partnership, ownership, and excellent customer service are essential. Candidates must be able to multi-task, prioritize job functions, learn quickly, and have good communication and customer service skills.

Essential Duties And Responsibilities include the following. Other duties may be assigned :

• Perform online banking research including enrollment, transactions, bill pay, telephone and mobile banking.
• Facilitate, troubleshoot and resolve client issues in a timely manner.
• Review and work daily reports for risk and fraud monitoring.
• Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients.
• Partner with internal departments to resolve any technical application issues and client escalations.
• Maintain working knowledge of the online banking application and review procedures, training and team updates to ensure familiarity.
• Perform tasks that affect the Company's compliance with existing, revised, and new State and Federal compliance regulations.
• Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self-study assignments, computer-based training, one-on-one instruction, and group instruction.
• Proactively and regularly increase working knowledge of bank policies and procedures.
• Closely follow the Bank's Information Security policies and procedures, ensuring that the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
• Adhere to and ensure branch staff adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations. To that end, ensure timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports, and other recordkeeping requirements.

Qualifications

Education and Experience

Knowledge, Skills, and Abilities

Benefits

At WaFd Bank you get all of these great benefits!

EEO Statement

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and / or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.

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EEO Policy Statement - WaFd Bank

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