Technology Support Specialist

Description

Equity Methods is seeking a motivated and proactive Technology Support Specialist to join our dynamic IT team. This role will provide comprehensive technical support to end users, including help desk services, onboarding and offboarding processes, and occasional physical labor such as setting up workstations or moving equipment. The successful candidate will work in-office five days a week (Monday through Friday) and will have the unique opportunity to learn from two seasoned IT professionals who will serve as mentors. We are looking for a self-starter eager to master dozens of technologies, take ownership of issues, and proactively create and document procedures to enhance operational efficiency.

The Role in a Nutshell

• Help Desk Support : Provide first-line technical support to end users via phone, email, or in-person, with the help of our MSP, resolving hardware, software, and network-related issues promptly and efficiently.
• Onboarding / Offboarding : Facilitate the onboarding process for new employees by setting up workstations, accounts, and access to necessary systems; manage offboarding by deactivating accounts, collecting equipment, and ensuring compliance with IT policies.
• Physical Labor : Perform tasks such as installing and configuring hardware, moving IT equipment, and setting up office technology (e.g., monitors, desktops, TVs).
• Issue Ownership : Take full ownership of reported issues, from initial troubleshooting to resolution, escalating complex problems to senior IT staff when necessary.
• Procedure Development : Proactively identify opportunities to improve IT processes, create and document standard operating procedures (SOPs), and maintain an organized knowledge base.
• Technology Learning : Actively learn and support a wide range of technologies, including operating systems (Windows, macOS), productivity software (e.g., Microsoft Office), and enterprise systems (e.g., Active Directory, JIRA, InTune, Jamf, VPNs).
• Inventory Management : Assist with tracking and maintaining physical and digital inventory, ensuring equipment and assets are properly documented and maintained.
• User Training : Provide basic training and guidance to end users on technology usage and best practices to improve their productivity and security awareness.

We Are :

Qualifications & Requirements :

About Equity Methods

Equity Methods is a financial services consulting firm specializing in stock-based equity compensation and other complex financial reporting and valuation services. We deliver impact-rich engagements across three core practice groups : financial reporting, valuation services, and HR advisory.

With over 125 professionals and experience with over 1,000 publicly traded clients (including 50 Fortune 100 companies), Equity Methods combines the best traits of an industry-leading professional services firm with the best of an entrepreneurial, technology-enabled company. We have consistently been rated a Top Company to Work for in Arizona.