Senior Manager, Workforce Strategy & Operations

Senior Manager, Workforce Strategy & Operations

Position at Healthmap Solutions

Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary :

The Senior Manager, Workforce Strategy & Operations will design and implement workforce strategies that support business growth, optimize performance, and increase operational efficiency.

Responsibilities :

• Develops and executes workforce operations strategies through data-driven analysis, strategic recommendations, and hands-on execution in a fast-paced, evolving environment
• Serves as the operations lead for telephony related workforce management tools and technology; partners with cross-departmental stakeholders to ensure these systems function optimally and support evolving business needs
• Conducts advanced modeling and analytics to optimize workforce performance, incentive structures, capacity utilization, and outreach campaigns
• Analyzes historical trends and forecasts future workforce needs, including volume projections, attrition modeling, and hiring requirements
• Creates and enhances key operational metrics, dashboards, and reporting frameworks to identify workforce efficiency and performance insights to senior leaders across the enterprise
• Collaborates with stakeholders across team and functions to integrate workforce strategies into broader business objectives
• Performs other duties as assigned

Requirements :

Skills :

Travel :

Americans with Disability Specifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity / expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.