Medical Support Assistant

Medical Support Assistant

The Salt Lake City VA Health Care System is recruiting for a Medical Support Assistant position. The Medical Support Assistant (MSA) position is located within Health Administrative Services (HAS) and will support greeting / customer service functions and telephone operations in the main facility.

Responsibilities include :

• Customer service including receiving incoming telephone calls and routing to appropriate services
• Greeting veterans and directing them to appointment locations
• Checking patients in or out of appointments
• Scheduling, canceling, re-scheduling patient's appointments and / or consults
• Receiving and placing telephone calls, scanning and faxes
• Resolving simple to moderate problems
• Monitoring appointments for areas of responsibility
• Verifying and updating demographics and insurance information
• Performing basic eligibility, co-payments and preauthorization requirements for specific coverage
• Interfaces with personal computer applications as well as numerous VA specific applications such as VISTA, CPRS, VSE GUE and other scheduling related software
• Creating, editing, and mailing correspondence that has not been pre-prepared using templated forms
• Performs other assigned duties

Work Schedule : Monday-Friday

Telework : Not Available. Virtual : This is not a virtual position.

Functional Statement # : 52574-A

Requirements

Conditions of Employment :

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications

Basic Requirements :

Grade Determinations :

In addition to the Basic Requirements listed above, the following education and experience criteria must be met when determining the grade of candidates :

Physical Requirements : The work is primarily sedentary. Physical demands do not exceed those of a typical office setting.

Education

IMPORTANT : A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave.