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Customer Success Specialist
Customer Success SpecialistClarity Recruiting • Staten Island, NY, US
Customer Success Specialist

Customer Success Specialist

Clarity Recruiting • Staten Island, NY, US
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Our client, a leading energy supplier providing structured natural gas and electricity products, is seeking a talented and driven Enrollment & Client Success Manager to support client onboarding, data management, and customer success operations.

Salary : $60,000–$65,000 annually, plus performance bonus

Office policy : Onsite, Staten Island

Responsibilities :

  • Upload and enroll new client contracts
  • Track successful enrollments and client drops
  • Create renewal screens for existing clients
  • Update and maintain the customer service CRM (HubSpot)
  • Support updates to the contracts database
  • Assist with daily utility meter read file processing
  • Oversee weekly and monthly enrollment / drop reports for internal distribution
  • Assist with billing disputes and cancellations / re-bills

Education, Experience & Skills :

  • Highly self-motivated with strong problem-solving abilities
  • Ability to multi-task in a time-sensitive, high-pressure environment
  • Proficiency in Microsoft Word and Excel required
  • Strong written and verbal communication skills

    • Compensation & Benefits :

  • Salary : $60,000–$65,000 annually, plus performance bonus
  • 401(k) with employer match (100% of the first 3%; 50% between 3–5%)
  • Health benefits available
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    Customer Specialist • Staten Island, NY, US

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