Unified Communications Administrator

Provide administrative Support for Unified Communications requirements under NEC Baseline support and for Mission Support.

DESCRIPTION OF RESPONSIBILITIES :

• Provide oversight, administrative, and technical support for Unified Communications requirements under NEC Baseline support and for Mission support as required.
• Provide voice service (analog, digital, IP) on Government property on Oahu, HI to connect to any location worldwide.
• Manage the configuration and maintenance of digital, Voice over Internet Protocol (VoIP) end user telephone device. Operate and maintain the VoIP Local Session Controller for the installation infrastructure.
• Provide moves, additions, changes to user accounts, and network configuration for DISA Enterprise Voice over IP (EVoIP) customers and Enterprise Classified Voice over IP (ECVoIP) customers.
• Schedules and / or provides local touch labor, such as troubleshooting, repair, and changing cable pairs.
• Provide Central Office (CO) switch features; for example, call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller identification (ID), and other phone supported features.
• Provide access to service for the transmission of official Government business, to include on post, local commercial, and Defense Switched Network (DSN).

Other duties as assigned by Supervisor.

REQUIRED DEGREE / EDUCATION / CERTIFICATION :

Collaboration Concentration Exam (CCNP) preferred.

REQUIRED SKILLS AND EXPERIENCE :

Rotational callback and emergency duty are requirements of this position.

REQUIRED CITIZENSHIP AND CLEARANCE :

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.