Help Desk Professional II

Overview

We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. You'll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in Arlington, VA

Responsibilities

• Provide quality technical support for end-users, remote staff, and IT systems teams.
• Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Support purchasing, receiving, shipping, and management of equipment inventory.
• Participate in IT improvement projects and tactical plan implementation.
• Document issues, resolutions, and system changes in a service desk platform.

Skills Required

Additional Skills

Compensation & Benefits

100% company paid Medical, Dental and Vision

This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles

Education

High School Diploma Required