Patient Engagement Program Manager

Description

About the Role

Inogen is seeking a Patient Engagement Program Manager to design and execute programs that keep patients informed, supported, and engaged throughout their Inogen customer lifecycle. Unlike a frontline support role, this position focuses on building structured programs, communication workflows, educational content, and retention strategies that improve customer experience and long-term loyalty.

You’ll work as a member of the Direct-to-Consumer marketing team and cross-functionally with Patient Services, Product, Clinical, and Sales teams to identify patient needs, create meaningful engagement moments, and drive measurable improvements in satisfaction, adherence, and retention.

What You’ll Do

Program Development & Lifecycle Management

• Build and manage patient engagement programs across onboarding, education, adherence, and long-term retention.
• Develop communication journeys (email, SMS, phone scripts, in-product messaging) tailored to patient milestones and needs.
• Create standardized touchpoints to improve engagement, loyalty, and lifetime value.
• Collaborate with product, clinical, legal, and regulatory teams to ensure messaging is accurate, compliant, and effective.

Patient Education & Content Creation

Insights & Experience Improvement

Cross-Functional Collaboration

Measurement & Reporting

What We’re Looking For

Nice to Have

Why Join Us

Inogen assesses market data to ensure a competitive compensation package for our employees.  The base salary for this position is expected to be between $75,969.56 and $88,000 annually. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.

Our Benefits and Rewards :

In addition to the expected base salary, this role is eligible to participate in Inogen’s annual performance bonus incentive plan, highly competitive and company-sponsored benefits, and wellbeing programs rooted in our strong culture of excellence. As a valued member of our team, Inogen provides health, dental, and vision insurance, 401(k) plan plus employer contribution and match, and generous paid leaves such as vacation and sick leave, including paid volunteer time, that can support you and your family through moments that matter.

Inogen is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.