Police Support Services Program Manager

Its a great time to join the City of Boulder!

Application Deadline :

November 25 2025

Compensation Details :

Full Pay Range

64001.60 - 92872.00

Generally the hiring range is from the minimum up to 80% of the is a full-time salaried position.

Scheduled Weekly Hours :

40

Benefit Eligibility Group :

Non Union (30 Hours)

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary :

Under limited supervision the Police Support Services Program Manager is responsible for coordinating full cycle recruitment and selection processes incoming employees and promotions for police officers dispatchers and professional staff for the police department under the guidance of the City of Boulder Human Resources department and hiring managers. This position tracks and maintains collateral assignments and probation of police employees. Manages full cycle recruitment and selection processes for the police department. This begins with collaborating with hiring managers and Human Resources to develop and lead full scale hiring of police officers dispatchers and professional staff.

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Recruitment

Collaborates with hiring managers and Human Resources to facilitate full cycle hiring processes for the police department. This includes professional staff and commissioned positions with the primary focus on police officer hiring.

Manages the Police Officer hiring program advising on and designing strategies to hire for the difficult-to-fill position in accordance with established Human Resources guidance.

Assist in the development of a recruitment plan to meet long-term hiring and program goals. Provides measurements and analysis on the effectiveness of the recruitment plan.

Provides a high level of customer service and support to candidates throughout the multi-step intense hiring process ensuring they are completing each step receiving clear communication and learning about the department.

Reviews initial interview videos and selects candidates that proceed to further steps.

Evaluates and updates position descriptions in collaboration with the hiring manager and Human Resources prior to posting.

Designs and manages workflow and timeline for each selection process with hiring manager and human resources.

Analyzes each hiring process for improvements. Reviews data to analyze where certain candidates may be dropping out of the process disproportionately.

Develops and maintains established criteria for hiring process and background information standards.

Provides clear and regular communication with applicants and internal staff including Human Resources to convey job offers and transition applicants to begin onboarding.

Ensures interview questions developed by hiring managers are reviewed by Human Resources for compliance.

Collaborates with Human Resources to disposition candidates to ensure reasons for moving forward or declining are defensible.

Creates testing and interview scheduling ensuring that staff and resources are available and that applicants have completed the necessary steps to participate in hiring processes including pre-screening for eligibility.

Reviews preliminary applicant background investigation and assigns them to background investigators; Trains background investigators on format / content of background and how to utilize required software.

Assigns deadlines to background investigators and monitors that investigations are completed in a timely manner.

Coordinates with the public information officer on recruiting materials media and social media recruiting strategies.

Secures places for new Police Recruits to attend Police Academy. Maintain favorable relationships with Academy representatives in the area.

Manages the departments volunteer and intern programs including background investigation employment status and initial scheduling. Provides support for department volunteers and interns working throughout the department.

Workers Compensation

Collaborates with the City of Boulder Human Resources department and Risk Management to assist with administrative tasks related to workers compensation for police employees.

Assists supervisors to collaborate with Risk Management and Human Resources to ensure employees who experienced an injury or illness abide by policy restrictions and light duty assignments and return to duty dates. Assists employees on injury leave and their supervisors to correctly track absences working with the Risk Management team for the city.

Internal tracking and promotional process support

Develops and maintains department records for collateral duty assignments transfers promotions probation and evaluations.

Works with the Support Services Commander and Human Resources to coordinate promotional processes often contracting with third party assessors.

Manages internal systems for posting and filling vacancies and promotion. Assists hiring managers to manage internal systems for tracking vacancies and initiating promotional processes. This includes managing eligibility lists.

Maintains and updates demographic information on police staff for the purpose of analysis.

Other

Serves as the back-up for the Police Chiefs Executive Assistant

MINIMUM QUALIF ICATIONS

Ability to manage competing priorities in a fast-paced environment and drive achievement of hiring priorities.

Ability to objectively understand different perspectives and adapt to changes made in support of city policy and departmental business needs.

Ability to demonstrate skill in being a strong team player with resiliency and flexibility to support changing work priorities.

Ability to demonstrate accountability and reliability in work habits specifically organization and time management.

Ability to cultivate and maintain strong working relationships with individuals at all levels of the city organization.

Knowledge of best practices in police recruitment and Human Resources practices procedures policies and regulations.

Skill in strong written and oral communication.

Skilled in and experienced with managing projects and variables including time resources requirements and response to unplanned events.

Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

Ability to speak read and write in Spanish or a second language

Knowledge of Workday

At least two (2) years of experience supporting recruitment and hiring processes in the public sector.

Experience with project management

REQUIRED EDUCATION AND EXPERIENCE

Bachelors Degree or eight (8) years experience working in a related business environment may substitute for the education requirement.

Two (2) years of experience in recruitment and hiring processes.

SUPERVISION

Supervision Received : Police Commander

Supervision Exercised : None

BACKGROUND INFORMATION

Candidate will have to pass a truth verification interview (Computer Voice Stress Analysis or Polygraph) and a criminal background investigation including a drug screen.

WORKING CONDITIONS AND REQUIREMENTS

Physical and mental effort : Sufficient clarity of speech and hearing or other communication capabilities that permit the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting.

Work environment : Ability to work under stress from demanding deadlines leadership contact and changing priorities and conditions.

Machines and equipment used : Work may include extended periods of time viewing a computer video monitor and / or operating a keyboard.

Additional Job Description :

Last updated : September 2025

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1