Customer Sales Representative

Customer Sales Representative

Pavago is hiring for one of its clients in the home services industry. This role requires a strong sales background, excellent English communication skills, and prior experience working within a US-based home service market. As a Customer Sales Representative, you will be responsible for converting inbound customer calls into scheduled service jobs while promoting membership offerings, ensuring each customer receives a professional and efficient experience.

Responsibilities :

• Manage both inbound calls and outbound follow-ups to maintain customer engagement.
• Book services and schedule appointments using ServiceTitan with immediate proficiency.
• Attend daily morning huddles via Zoom at 8 : 45 AM to discuss team metrics and updates, prepared with essential board numbers.
• Respond promptly to calls and messages through platforms such as Slack, Teams, or Zoom, ensuring full availability during work hours.
• Handle customer inquiries and escalations effectively, collaborating with management as necessary.
• Maintain strictly defined CSR duties, focusing solely on call handling, booking appointments, and escalating issues rather than dispatching.
• Document interactions accurately and maintain organized records within ServiceTitan.

Key Requirements :

Nice-to-Haves :

What Does a Typical Day Look Like :

Your day will involve answering inbound calls, converting them into scheduled service jobs, and promoting membership offerings. You will enter all customer information into the CRM, coordinate scheduling based on availability, and consistently work toward meeting booking targets, membership goals, and call-time requirements. Throughout the day, you will communicate clearly and professionally to ensure customers receive a smooth and positive experience from the moment they reach out.

Key Metrics for Success :

Interview Process :