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Administrative Assistant
Administrative AssistantNightOwl Consulting • Springfield, MA, US
Administrative Assistant

Administrative Assistant

NightOwl Consulting • Springfield, MA, US
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Administrative Assistant

We are seeking a highly organized and proactive Administrative Assistant to join our team. In this role, you will support the day-to-day operations of our client by managing a variety of administrative tasks, including data entry, email management, CRM updates, client onboarding, and scheduling. The ideal candidate will be detail-oriented and able to prioritize multiple tasks.

Key Responsibilities

1. Data Management :

  • Create, maintain, and update spreadsheets.
  • Pull reports from various sources, enter data into software systems, and ensure accuracy.
  • Perform regular data entry tasks and ensure consistency and reliability of data.

2. Email and Communication Management :

  • Monitor, prioritize, and respond to incoming emails on behalf of the team or department.
  • Manage email correspondence efficiently, ensuring timely responses to inquiries.
  • Draft and send professional emails as needed to clients, team members, and other stakeholders.

    • 3. CRM Management :

  • Update and maintain CRM system with client information, interactions, and progress.
  • Ensure CRM data is up to date and accurate for easy reference by the team.
  • Assist with reports and tracking related to CRM usage and performance.

    • 4. Client Onboarding Assistance :

  • Support the onboarding process for new clients, including tasks like creating login credentials and sending welcome emails.
  • Ensure that clients are successfully onboarded with clear instructions and support throughout the process.

    • 5. Schedule Management :

  • Coordinate and manage calendars, including setting appointments, meetings, and reminders.
  • Assist in scheduling client meetings and coordinating logistics as needed.
  • Handle meeting requests and ensure all parties are informed and prepared.

    • 6. General Administrative Support :

  • Assist with any additional administrative duties or projects as needed to support team members and company goals.

    • Skills, Knowledge and Expertise

    Proven experience as an Administrative Assistant or similar role.

    Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.

    Experience working with CRM systems.

    Strong organizational and time management abilities, with the ability to manage multiple tasks simultaneously.

    Attention to detail with a focus on accuracy and reliability.

    Ability to maintain confidentiality and handle sensitive information.

    A positive, proactive attitude with strong problem-solving skills.

    Benefits

  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • 1,000 PHP De Minimis
  • Equipment and software provided

    • About NightOwl Consulting

    NightOwl Consulting was born from the desire for more! As prior clients of a BPO, we found ourselves struggling with support, understanding of our business industry, and the treatment of our global family from this, NightOwl Consulting was born. Our mission is to connect companies with world-class talent with the overall vision to build a global family that aspires to reach its highest potential.

    Our Hiring Process

    Stage 1 : Applied

    Stage 2 : Assessment

    Stage 3 : Client Interview

    Stage 4 : Hired

    Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

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    Administrative Assistant • Springfield, MA, US

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