Project Manager

Encore Talent Solutions is seeking a Project Manager for an end client in the Ashburn, VA metro area.

The Project Manager role will be responsible for the implementation of network services globally following a set standard of processes and procedures. The successful candidate will need to manage existing customer and vendor relationships from the quoting phase through the provisioning, delivery, and activation stage to be responsible for the entire implementation lifecycle of fiber and copper based ethernet circuits and other services. Candidate will be first point of contact with customers, vendors, commercial property managers, design / implementation engineers, and internal peers for each service delivery. Maintaining the client’s high standard of professionalism, focus, and patience managing multiple competing priorities in a fast-moving environment is key. Initiative, decision-making, and communication are desired. The right person will have excellent time management and organizational skills while immersed a high volume of tasks and activities while being able to update superiors concisely on any given project. Candidate will be required to concurrently manage 20+ projects at any given time, in varying stages of completion. It is absolutely necessary to be able to drive projects forward and quickly identify and resolve obstacles or delays.

Job Functions / Skills :

• Lead provisioning efforts to ensure delivery of circuits and services.
• Manage delivery intervals, processes & escalate accordingly.
• Schedule access, site surveys, and other necessary dispatches as needed with customers for our vendors / carriers to maintain a delivery schedule.
• Effectively interface with customers and vendors and management for updates and statuses.
• Conduct calls with customers to review key milestones and assess requirements / special needs.
• Drive tight install intervals to billing by coordinating internal resources and vendor resources with proper lead time.
• Independently manage customer expectations and resolve conflict with minimal input from supervisor
• Has experience understanding both Vendor and Customer contracts
• Ability to interpret the needs of the customer to provide excellent customer care and service.
• Maintain and continually update internal tracking spreadsheets and documents.
• Produce weekly reports on individual project status.

Competencies / Qualifications :

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.