Patient Accounts Representative

Title : Patient Accounts Representative

Location : Chapel Hill, NC

Duration : 03 Months (High Possible for Extension)

Contract Type : Contract

Job Summary : Position Summary

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Key Responsibilities

Greet and assist patients and visitors in a courteous and professional manner

Answer incoming calls and direct inquiries to the appropriate department or team member

Respond to patient billing questions, explain statements, and provide basic account information

Accept and process patient payments; provide receipts and documentation as needed

Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes

Log and track patient inquiries, correspondence, and documentation in accordance with office procedures

Collaborate with billing, clinical, and administrative staff to resolve patient account issues

Maintain confidentiality of patient information in compliance with HIP nd institutional policies

Ensure desk and waiting area remain clean, organized, and professional

Qualifications

Education & Experience :

High school diploma or GED required

1-2 years of experience in a healthcare, dental, or customer service setting

Experience with patient billing systems, insurance processes, and EHR / EMR systems preferred

Background in both dental and medical billing environments strongly preferred

Skills & Competencies :

Strong interpersonal and verbal communication skills

Professional demeanor and commitment to providing excellent customer service

Ability to manage multiple tasks and prioritize in a busy environment

Proficient in Microsoft Office and comfortable working with databases and digital records

Detail-oriented with strong problem-solving and organizational abilities

Knowledge of HIP nd patient confidentiality requirements