Office Manager

Site Supervisor

IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services.

The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Event-Conf Room set up / breakdown, Reception and Mail Services team in Raleigh NC (office is on NC State campus). This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence and have excellent customer service.

Key Responsibilities :

• Supervise and coordinate day-to-day operations of event and conf room set up including providing drinks, escourt caterers to area, and make sure area is clean and neat after events / meetings
• Conference Room and Hospitality set-ups to include moving chairs, desks, tables and reassemble after meeting so room looks clean, neat, and organized
• Oversee and monitor all pantry areas to ensure they are well stocked each day
• Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight
• Ensure client SLAs are consistently met
• Scan in all FedEx, UPS, Amazon packages and deliver them to staff throughout the building promptly
• Train, coach, and mentor team members to enhance skill development and service quality.
• Attend weekly-monthly client meetings and reporting
• Maintain accurate documentation, including job logs, time records, and productivity reports
• Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations
• Monitor inventory of pantry and office supplies and coordinate with vendors or management for replenishment
• Foster a professional, service-oriented environment that aligns with IST's values and client expectations

What We Offer :

Hourly Compensation : $21.00-$21.00 USD per hour, depending on production experience

Benefits Include : Paid Time Off, Paid Holidays, Medical, Dental, Vision, STD, LTD, Life, and 401K

Location : Raleigh NC near NC State College

Hours : Monday through Friday 8 : 00am - 5 : 00pm - NO WEEKENDS AND PAID HOLIDAYS

FREE PARKING

Responsibilities :

Qualifications :

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.