Operations Manager (NetSuite / Logistics / Supply Chain)

Job Description

We’re scaling a consumer electronics brand and need an Operations Manager to own day-to-day fulfillment, inventory accuracy, ERP integrity (NetSuite), and purchase-to-delivery flow . You’ll turn NetSuite into a reliable source of truth, keep orders moving across DTC / marketplaces / retail dropship, and assist with generating and tracking purchase orders for manufacturing partners (executive team retains the factory relationship and negotiations).

What you’ll do

• NetSuite ownership (hands-on) : item master governance, inventory transactions, returns, CSV imports, saved searches / dashboards, workflows, exception cleanup, and ERP↔ecommerce / EDI / ASN connector hygiene.
• Fulfillment & logistics execution : coordinate with 3PLs and carriers on receiving, putaway, pick / pack, SLAs, chargeback prevention, and on-time delivery for DTC, marketplaces, and retail dropship.
• Inventory excellence : cycle counts, reconciliation, shrink analysis; maintain ≥98% inventory accuracy across facilities.
• S&OP support : build a 12-week rolling forecast , align demand / supply, place POs, track ETAs, manage expedites / de-expedites, and land cost visibility.
• Compliance & documentation : routing guides, carton / pallet standards, Incoterms / HTS basics, and audit-ready records.
• Customer service enablement : reduce WISMO and RMA cycle time through better data integrity, allocations, and status visibility.
• Continuous improvement : root-cause late orders / chargebacks and automate repetitive ERP / WMS tasks.

Note : Factory relationships remain with the executive team. This role creates, releases, and tracks POs and provides production / ETA visibility.

What you’ve done

How success will be measured (KPIs)

First 90 days

Tools you’ll touch

NetSuite, ecommerce platform admin, marketplace portals, EDI / ASN tools, WMS / 3PL portals, Excel / Sheets, basic SQL / BI, project trackers.

Compensation & benefits

Competitive salary, performance-based bonus, and benefits commensurate with experience.

Apply : Submit your resume and a brief note on your most impactful NetSuite automation via the LinkedIn “Easy Apply.”

EEO : We’re an Equal Opportunity Employer and welcome applicants from all backgrounds.