Online Travel Booking Coordinator

This is a remote position.

We are seeking a detail-oriented and highly organized Online Travel Booking Coordinator to join our company and work remotely. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to followdirection and work independently. As a Online Travel Booking Coordinator, you will be responsible for coordinating itineraries for your clients, managing their bookings, and provide exceptional customer service to ensure repeat business.

Responsibilities :

• Travel Planning and Research : Collaborate with clients to understand their travel preferences, priorities and requirements. Create customized travel itineraries, including flights, hotels / cruises, transportation, transfers and excursions.
• Booking Management and Admin : Oversee the complete process of booking flights, hotels, transfers, rental cars, and any other trip-related services. Ensure accuracy and efficiency in all reservations by doubke checking with clients. Follow all company procedures.
• Communication : Maintain regular communication with your clientel to provide progress, updates, address any concerns.
• Problem Resolution : Be proactive to helpresolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective updates and solutions to ensure a positive experience for clients.
• Training :   Attend live and online training programs and meetings to earn travel industry certifications   to gain knowledge and comprehension in booking travel for clients
• Documentation : Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.
• Travel Trends and Updates : Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension
• Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
• Customer Service : Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process.

Requirements

Benefits

Benefits