Customer Strategy Senior Advisor

Position : Customer Strategy Senior Advisor

Become a Customer Strategy Senior Advisor and help build a better tomorrow. In this role, you will play a critical part in driving operational transformation to build customer trust and support strategic company goals. You will be responsible for strategic planning and coordination of work across cross-functional teams. This position is ideal for individuals passionate about customer experience, adept at turning data into action, forward-thinking, and skilled at influencing across all organizational levels.

Responsibilities :

Drive analytical support across the enterprise by optimizing the collection, analysis, and reporting of data to enable successful completion of key business operations projects.

Serve as a key consultant to stakeholders, presenting complex analytical findings and making strategic recommendations.

Create and monitor performance dashboards to track and analyze Key Performance Indicators (KPIs), supporting process improvements and performance metrics development.

Evaluate business operations processes and recommend actions to improve efficiency, increase productivity, and reduce costs.

Perform analyses of business operational risks, identify suitable mitigation strategies, and communicate findings to leadership.

Collaborate with stakeholders to understand project requirements, recommend tools, and provide ongoing project updates.

Develop business plan scenarios to evaluate different priorities and paths to achieving enterprise objectives.

Work closely with business planning and performance management teams to assess financial, operational, and regulatory risks and constraints.

Mentor newly hired analysts and guide them through job training and knowledge sharing.

Validate and assess existing operational processes to ensure compliance with laws, standards, and best practices, helping safeguard assets and reduce risk.

Minimum Qualifications :

Ten or more years of experience in business operations analysis.

Preferred Qualifications :

Experience with Customer Experience (CX) strategy and design principles.

Background in the utility sector or other regulated industries.

Experience related to clean energy and sustainability.

Consulting experience focused on customer strategy development and implementation.

Strong data analysis skills using Excel, Power BI, SAS, or similar tools to extract actionable insights.

Experience presenting data and strategic recommendations to leadership and stakeholders.