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Hospitality Manager
Hospitality ManagerLAZ Parking • Los Angeles, CA
Hospitality Manager

Hospitality Manager

LAZ Parking • Los Angeles, CA
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Benefits of joining the LAZ Parking Family :

  • Salary $70k-$80k
  • Growth Opportunities
  • Weekends Required
  • Up to 10% Discretionary Bonus

Additional Benefits :

  • 401(k) with Employer Match
  • Medical, dental, vision – 3 plan options!

    • The Spirit of the Position :

    The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.

    Principal Job Duties :

  • Responsible for the financial, operational, safety, and service success at their hotel(s).
  • Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
  • Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Additional duties as assigned.

    • People

  • Attend daily stand-up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
  • Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
  • Assist with the management and development of the Hotel team to accomplish annual and periodic goals / initiatives, while embodying and using LAZ Parking’s culture as a guideline.
  • Identify high potential employees to support the organization’s continued growth, both within your region and outside.
  • Actively participate in the recruiting and onboarding process for prospective employees.
  • Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
  • Address all safety concerns promptly.

    • Product

  • Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
  • Responsible for cultivating client relationships and business retention.
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

    • Profit

  • Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
  • Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
  • Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
  • Responsible for ensuring LHIST data is entered daily and accurately.
  • Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
  • Daily, weekly, monthly, and annual financial and operational reports as required.
  • Preparation of budgets / monthly reviews of profit / loss for their assigned hotel(s).
  • Monitor, review, and analyze the market rate structures.

    • Education :

  • Bachelor's Degree or equivalent work experience desired.

    • Experience :

  • 3+ years of Management experience.
  • Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
  • Valid driver’s license required.
  • Previous experience working in fast-paced environment with high customer expectations.
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

    • Skills :

  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
  • Strong customer service skills and abilities.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Excellent teambuilding and interpersonal skills.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.
  • Demonstrates a sense of urgency and timeliness.

    • Physical Demands :

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability to bend, stoop, squat and lift frequently throughout a shift.
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