Customer Service Representative

Insurance Customer Service Representative

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Gallagher Charter Lakes is looking for an Insurance Customer Service Representative to join their growing team. This is a full-time hybrid position. The typical working hours are Monday through Friday from 8am to 5pm EST. Do you have a passion for customer service and are looking to work alongside an award-winning industry leader? This role might be just the right fit for you!

How You'll Make An Impact

What will you be doing?

• Provides customer service to a variety of customers over the telephone
• Interacts with insureds and explains coverages, updates account information, and processes renewals and cancellations
• Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
• Receives and responds to customer service inquiries both written and verbal
• Follows-up on customer issues, researches problems, and processes documents necessary to ensure a successful resolution
• Provides accurate, valid, and complete information by using the right methods / tools
• Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures

About You

Required :

Preferred :

Behaviors :

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :

Other benefits include :

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.