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Lead Community Health Worker
Lead Community Health WorkerBeacon Health System • South Bend, Indiana, United States, 46601
Lead Community Health Worker

Lead Community Health Worker

Beacon Health System • South Bend, Indiana, United States, 46601
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Reports to a designated Manager (Beacon Community Impact). Assists management to oversee and supervise the daily activities of a team of CHW engaged in providing education, care coordination and access to resources to program clients to improve their health and well-being. The lead CHW will balance a patient caseload of 25-30 with hands-on coaching for the CHW team. Precept new hires, field real-time workflow questions, coach less experienced CHWs, and help interview future teammates to keep quality high. Positioned on the front line. Functions as a member of the care coordination team with a primary focus on outreach, case finding and direct intervention services with selected individuals and families. Assists clients to receive the services they need. Serves as a link between the clients and the community by helping the family access healthcare and social services, which meet their needs, in the community.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Identifies and enrolls individuals who are in need of healthcare services by :

  • Interviewing, identifying and enrolling patients; also encouraging them to receive appropriate education and care.
  • Identifying and enrolling families who need preventive, education and episodic healthcare services.
  • Utilizing creative ideas, with the approval of the Manager, to reach out into the community to contact underserved segments of the population.
  • Provide support to patients; educate clients of available community resources.
  • Becoming visible and active within the community.
  • Following up on suggested contacts by current clients.

    • Assists in the clients care coordination by :

  • Completing an intake record and scheduling an initial assessment with the Care Coordinator.
  • Visiting clients / patients in their homes to provide support, encouragement and guidance.
  • Assisting clients in accessing healthcare services.
  • Acting as an advocate to families.
  • Working with the Care Coordinator to develop and implement an individualized intervention plan.
  • Following up on referrals made to families and making referrals to other appropriate agencies to meet the needs of the family.
  • Providing individualized educational and emotional support in accordance with the intervention plan.
  • Helping clients / patients improve their health risk behaviors, as identified by the appropriate staff.
  • Helping clients identify a personal support system.

    • Supports the Beacon Community Impact) department by :

  • Assigning referrals to the appropriate CHW.
  • Training new CHW and provides ongoing staff development instruction.
  • Assists management with supervision of community health workers, to include work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
  • Assisting with public presentations on program to interested audiences
  • Working collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team.
  • Serves as the go-to resource for less-experienced CHWs—answering real-time questions about workflows (e.g., General Relief forms, housing referrals, benefits applications) and troubleshooting barriers.
  • Maintaining records, reports and files as required by departmental policies and procedures; also keeping accurate records of home visits, appointments and referrals.
  • Following up on clients who have missed an appointment.
  • Meeting with the educator, on a weekly basis, to review individualized care plans, share information and report progress.
  • Meeting with the care coordination team, monthly.
  • Providing basic health education for clients and their families.
  • Communicating with the Manager regarding any concerns or problems.
  • Participating in orientation and training sessions.
  • Maintain stock and distribution of car seats to the hospitals
  • Join community coalitions to represent Beacon Community Impact

    • Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :

  • Completing other job-related duties and projects as assigned.

    • ORGANIZATIONAL RESPONSIBILITIES

    Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Education and Experience :

  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent).
  • Some clinical training or college-level courses are desired.
  • A minimum of one year of experience in a healthcare or social services setting is required.

    • Knowledge & Skills :

  • Demonstrates basic knowledge of family communication skills, community agencies, services and resources available to clients and their families.
  • Requires basic knowledge of medical terminology.
  • Requires self-motivation, good organization and time management skills.
  • Requires the ability to establish and maintain effective working relationships with clients / patients, families, staff, medical providers and the public.
  • Demonstrates the communication skills (both verbal and written) necessary to interact effectively with diverse populations; also requires the skills needed to communicate in a clear and effective manner.
  • Requires good listening and feedback skills, as well as the ability to accurately assess difficult situations and respond accordingly.
  • Requires the ability to use good judgment and maintain one's composure in any stressful situations.
  • Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets).

    • Working Conditions :

  • Works in an office and patient care environment.
  • Occasional possible exposure to communicable diseases and other conditions in a clinic or home setting.
  • May be required to travel to clients' homes and other off-site locations.

    • Physical Demands :

  • Requires the physical ability and stamina to perform the essential functions of the position.

    • PI3112287391b3-30511-39178691

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    Community Health Worker • South Bend, Indiana, United States, 46601

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