Remote Sales Agent — Flexible Scheduling

The Forehand Agency is hiring a Remote Sales Agent to identify customer needs, recommend appropriate solutions, and support account growth through high-quality inbound and outbound interactions. This remote-friendly role offers flexible scheduling, performance-based compensation, structured training, and opportunities for professional advancement within a small, collaborative team.

Key responsibilities

• Handle a high volume of inbound and outbound customer interactions using a consistent customer-experience approach.
• Listen to customers, diagnose needs, perform needs assessments, and recommend tailored life and health insurance solutions aligned with customer goals.
• Use CRM systems to document interactions, manage accounts, and maintain accurate records and workflows.
• Pursue upsell, cross-sell, and retention opportunities to support sales growth and account expansion.
• Aim for first-call resolution by troubleshooting issues, coordinating follow-up, and escalating when appropriate.
• Maintain ongoing client relationships through proactive follow-up and continued support.
• Participate in structured onboarding, ongoing training, and regular coaching to develop sales and product knowledge.
• Collaborate with team members to refine outreach strategies, messaging, and process improvements.

Qualifications

Compensation and work structure

What success looks like

What we offer