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Technical Field Specialist
Technical Field SpecialistTSMG • Wilmington, NC, US
Technical Field Specialist

Technical Field Specialist

TSMG • Wilmington, NC, US
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Job Description

Job Description

About the Role

Join the team as a  Technical Field Specialist  and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

  • Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
  • Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle) :

  • Travel to designated locations and transport modes (cars, buses, trains, planes)
  • Run ~90 minute test sessions on mobile / wearable tech in motion
  • Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
  • Capture logs, escalate defects, and keep operations running smoothly

    • Post-Test Wrap-Up :

  • Verify that collected data has synced with backend systems
  • Produce session documentation : results, app issues, logs, and downtime
  • Suggest improvements to testing workflows

    • Requirements

  • Bachelor’s degree, or 2–3 years of hands-on technical support / testing experience
  • At least 1 year of QA testing or support experience with mobile apps / devices
  • Proficiency in mobile & web tech (Excel / Sheets; SQL, JavaScript a plus)
  • Excellent written and verbal communication—able to collaborate with cross-functional teams
  • Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
  • High responsibility, flexibility, confidentiality mindset, and strong interest in tech
  • Clean driving record and criminal background

    • Why Join?

  • Work on the  cutting edge  of mobile and location-based tech
  • Gain diverse field experience across different transport modes
  • Collaborate with industry-leading engineers and project managers

    • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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    Technical Specialist • Wilmington, NC, US

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