About the Role
The SRE Program Manager is responsible for driving large-scale reliability, availability, and operational excellence initiatives across engineering teams. This role combines technical understanding of SRE principles with strong program management capabilities to deliver cross-functional projects, improve systems resilience, and ensure consistent adherence to reliability standards.
Key Responsibilities
Establish reliability KPIs : SLOs, SLIs, SLAs and enable teams to track and maintain them.
Lead incident management process improvements, including post-incident reviews (PIR) and root cause analysis (RCA).
Oversee observability, monitoring, and automation improvements across platforms.
Manage operational risk assessments and ensure compliance with reliability, performance, and availability standards.
Required Skills & Experience
Technical Expertise
Program / Project Management
Soft Skills
Program Manager • Miami, FL, United States