Agent Appointment and Onboarding Specialistillumifin • REMOTE, MN

Agent Appointment and Onboarding Specialist

illumifin • REMOTE, MN

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Job Description

The Agent Appointment and On-boarding Specialist is responsible for completing the agent appointment and on-boarding process in a fast-paced, multi-tenant environment. Successful Processors in this role are dependable, proactive, and will maintain Productivity, Efficiency, and Quality performance standards, within Service Level Agreements.

Job Description

Agent onboarding, including but not limited to reviewing agent-contracting paperwork for completeness and accuracy, and document incorrect and / or missing items. Enter acceptable agent contracts into the system of record.
Review and respond to emails from agents and / or their staff regarding their appointment / onboarding information clearly communicating the requested information and next steps where applicable.
Additional responsibilities as assigned by Manager.

Requirements

Solid partnering skills which contribute to building relationships with partners and other service team members; displays outstanding communication and interpersonal skills (oral and written)

Self-directed ability to multi-task and prioritize appropriately when competing demands and large volumes develop, both as part of team and individually; ability to adapt and work effectively in a continuously changing environment

Solution-oriented individual demonstrating solid analytical and problem-solving skills

Ability to seek out developmental opportunities and continuously improve skills

Consistently demonstrate a high level of professionalism through a strong worth ethic that positively influences the work habits of the team

Detail oriented with a focus on quality and consistently meeting goals

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Onboarding Specialist • REMOTE, MN

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