Technical Support Intern - IT (part-time)

Description

Who we are

We support all aspects of road construction from managing bids, to secure document signing, to cost estimation and inspection. Infotech employees play a direct role in building and improving the construction and safety of road and highway infrastructure.

With a diverse workforce and collaborative, relaxed environment, Infotech is a Gainesville-born pioneer of innovation, committed to its family of employees, customers, and community. We are known for our people-first culture, outstanding employee retention rates, and work-life flexibility.

Infotech is proud to be Certified by Great Place to Work, recognizing our commitment to creating an outstanding employee experience!

Who we are looking for

Infotech is seeking a part-time Technical Support Intern for the Spring and Summer 2026 semesters to focus on investigating and resolving software and hardware problems for Infotech employees. As a member of our collaborative Infrastructure Services team, you will provide technical support, installation and configuration of operating systems as well as application software, testing, troubleshooting and documentation. You will solve technology challenges while maintaining a high degree of patience and customer service when working with technical and non-technical users. We treat and service everyone as our customer and expect 5 star ratings at minimum.

What will you do in this role?

As a member of the PC Services team, you will work 20-25 hours a week with experienced Technical Support Specialists to :

• Answer, evaluate, and prioritize customer requests for assistance from Infotech employees experiencing problems with hardware, software, networking, and other computer-related technologies in a timely manner.
• Log and track issues in the IT Service Desk.
• Maintain IT asset system records and technical documentation.
• Deploy computers, software, and peripheral equipment for individual employees, shared office spaces and / or large company events.
• Unpack, inspect and add new equipment to the IT asset system.
• Assist with asset disposal and equipment inventory.

Qualifications

Preferred qualifications

Preferred Technical Skills

Where you will work

This is an on-site position which requires candidates to be able to commute to our headquarters in Gainesville, Florida, at least 3 days a week. Come work in our state of the art facility in Celebration Pointe where you can enjoy restaurants in the open air plaza and stunning nature views over Split Rock Conservation Area.

Hiring timeline

This position will remain posted until Tuesday, November 25th at 5pm ET. This is a non-sponsorship eligible position. Resume submission is required. Cover letters are encouraged.

Please indicate if you are applying to the Spring and / or Summer internship . Ideal start date for Spring internship is early to late January, and ideal start date for Summer internship is late May to early June.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.