Service Receptionist

Service Receptionist

As a Service Receptionist, you're one of the most important team members at Norm Reeves Ford in Cerritos. You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the service department.

What You'll Do :

• Greet customers promptly and professionally as they arrive in the service department
• Answer incoming phone calls and direct them to the appropriate department or personnel
• Schedule service appointments and confirm upcoming visits
• Maintain the waiting area and ensure it's clean and inviting
• Communicate with customers regarding vehicle status, delays, or updates
• Assist service advisors with paperwork, repair orders, and other administrative tasks
• Process payments and handle invoice questions
• Maintain accurate customer records and follow up as needed
• Ensure a high level of customer satisfaction at all times

What You'll Need :

What We Offer :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.