Customer Service TechnicianClient First Technologies • Washington, DC, United States
serp_jobs.error_messages.no_longer_accepting
Customer Service Technician
Client First Technologies • Washington, DC, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh school diploma or equivalent Experience supporting end users in a help desk role preferred Experience with Microsoft Office Experience with ServiceNow preferred High-level communication skills Ability to troubleshoot medium complexity software issues Must be able to work quickly with a high degree of accuracy with cross-functional teams This position is subject to a government background investigation and must meet eligibility for a position designated with a Tier 4 background investigation (BI). A current Tier 4 BI (or equivalent) is preferred. Must be able to sit and stand for extended periods of time May need to lift items up to 50lbs Occasional travel and overtime may be required
Job Type
Full-time
Description
Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service Technician will utilize their troubleshooting skills to help end users resolve their issues, including coordinating Tier III escalation as appropriate. This is a full-time, on-site position located at the client site in Washington, DC. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.
Responsibilities
- Perform first call resolutions for common issues, customer training, and advanced (equivalent to Tier II support) troubleshooting and support
- Record tickets and maintain ticket status in ServiceNow
- Analyze software and business applications; troubleshoot issues
- Follow up with customers ensuring their issues and requests are resolved
- Work cooperatively and independently to research and document issues and solutions
- Work collaboratively with multiple enterprise teams to provide complete support to the end user
- Walk customer through problem-solving process
Requirements
Qualifications
Required Clearances and Screenings
Physical Demands
serp_jobs.job_alerts.create_a_job
Customer Service Technician • Washington, DC, United States
Job_description.internal_linking.related_jobs
Explore opportunities with PharmScript.PharmScript is one of the nation's leading pharmacies, partnering with long-term and post-acute care facilities to supply medications to thousands of resident...serp_jobs.internal_linking.show_more
Spotting a solution and fixing a problem is a tremendous technical skillset.It requires diligence, determination, and a knack for knowledge.
If so, Canon USA, an innovator of technology, solutions, ...serp_jobs.internal_linking.show_more
At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart.We strive to be a trusted partner for organizations seeking to embrace digital transform...serp_jobs.internal_linking.show_more
Spotting a solution and fixing a problem is a tremendous technical skillset.It requires diligence, determination, and a knack for knowledge.
If so, Canon USA, an innovator of technology, solutions, ...serp_jobs.internal_linking.show_more
POS Installation Technician (1099 Contractor).Coverage – Local Assignments Only.IT support and technology installations.You’ll receive jobs based on your.
You’ll work independently, follow documenta...serp_jobs.internal_linking.show_more
Mobility Services Team RESPONSIBILITIES : Provide modern smartphone and tablet technology for remote and local users across 8 building campus.
Provide support for new and ongoing Mobility related pro...serp_jobs.internal_linking.show_more
Serviceline Technician Job Duties : Troubleshoot, repair, and commission string inverters remotely via ou...serp_jobs.internal_linking.show_more
Our creativity and scale enable us to be more than owners-we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we ...serp_jobs.internal_linking.show_more
This role supports the installation, programming, and maintenance of communication equipment for an industry-leading organization.
The technician will work under close supervision and follow detaile...serp_jobs.internal_linking.show_more
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most comp...serp_jobs.internal_linking.show_more
Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.
We have a strong in-house group of field technicians that services top...serp_jobs.internal_linking.show_more
INFINITI Automotive Technician “ Call me now to see if I can pay you more”.Dave Myers 301-702-6432 INFINITI tech needed : .
Rare Opportunity $38 per hour.We offer flagged hou...serp_jobs.internal_linking.show_more
Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe.
The brand's iconic Hot Light l...serp_jobs.internal_linking.show_more
Provide modern smartphone and tablet technology for remote and local users across 8 building campus.Provide support for new and ongoing Mobility related projects.
Provide support for mobile device m...serp_jobs.internal_linking.show_more
Company Background – Flynn Group.Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant.
Group) is the largest franchise operator in the world, and the third large...serp_jobs.internal_linking.show_more
LS Technologies, a subsidiary of Tetra Tech company is currently seeking a Voice Systems Technician.The selected candidate will be part of a dynamic, growing, cross-functional, and geographically d...serp_jobs.internal_linking.show_more
Maintenance Technician - Every day is an opportunity for you to turn an apartment into a home.Maintenance Technician to join our team at {Property}, our apartment community (#421 homes) located in ...serp_jobs.internal_linking.show_more
Position requires TS / SCI with a FS polygraph.Job Description The job duties of the IT Field Support Specialist are as follows : .
Conducts sites surveys; assesses and documents current site configurat...serp_jobs.internal_linking.show_more
Pharmacy Technician - Community
Optum • COLUMBIA, Maryland, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Field Service Technician II
Canon U.S.A., Inc. • Arlington, VA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
A / V TECHNICIAN I
Impyrian • Silver Spring, MD, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Field Service Technician II
Canon U.S.A., Inc. Careers • Arlington, Virginia, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
On-Call Technician - POS Installation Technician - Washington DC - Hiring Now
Geeks on Site • Alexandria, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Mobile Device Technician
Dexian - DISYS • Washington, District Of Columbia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Serviceline Technician
TradeJobsWorkForce • 22226 Arlington, VA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Tech I
JBG SMITH • Arlington, VA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Field Service Technician
Collabera • Washington, DC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Lead Technician, Uplink Control Center (UCC)
SiriusXM • Washington, DC, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
HVAC Service Technician
Lane Valente Industries • Alexandria, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
INFINITI Automotive Service Technician
Passport Auto Group • Alexandria, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Equipment Service Technician I - Remote - DC (Remote, DC)
Krispy Kreme Doughnut Corporation • Washington, DC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Mobile Device Technician
Dexian • Washington, DC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Field Service Technician
Wendy's • Alexandria, VA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Voice Systems Technician - FAA Contract
LS Technologies, LLC • Washington, DC, USA
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Service Technician
UDR, Inc. • Alexandria, VA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Hardware Technician 1 - Voice IT Field Support Specialist
Orion Consortium • Columbia, MD, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30