Valet and Overnight Valet Attendant - Austin, TX

Valet Parking Attendant And Overnight Valet Attendant

Join Parking Management Company (PMC), a national leader in hospitality-focused parking services headquartered in Nashville, Tennessee. We specialize in valet and self-parking management, shuttle services, event parking, and porter / bell services across hotels, resorts, healthcare, and event venues. At PMC, we are committed to excellence and a guest-first mindset, delivering seamless, high-touch service that enhances the overall hospitality experience for both partners and guests.

Whether you thrive in a fast-paced daytime environment or prefer the responsibility of overnight shifts, you'll be a vital part of a team that values exceptional customer service and teamwork. Apply today to grow your career in a supportive, guest-focused atmosphere where your contributions help create memorable experiences every day.

We are seeking friendly, professional Valet Attendants and Overnight Valet Attendants to deliver exceptional customer service as the welcoming face of our hotel. In these roles, you'll safely park and retrieve guest vehicles while ensuring a seamless, secure, and courteous valet experienceday or night. Your positive attitude and attention to detail will help create memorable first and last impressions that enhance guest satisfaction and loyalty.

Provide prompt, courteous, and safe valet services while maintaining vehicle security and delivering outstanding customer service that reflects the hotel's high standardsduring both daytime and overnight shifts.

Duties and Responsibilities :

• First Impression : Warmly greet guests, assist with luggage as needed, and create a positive, professional first impression.
• Details : Perform thorough vehicle inspections to document existing damage and accurately complete claim tickets.
• Safety : Safely park and retrieve vehicles, following all key handling and safety procedures.
• Traffic Flow : Efficiently manage traffic flow in the valet area to ensure smooth operations, especially during busy or overnight hours.
• Overnight : Overnight Valets will monitor and secure the parking area, respond quickly to guest requests, and assist with vehicle retrieval during late hours.
• Keep it Clean : Maintain a clean, organized, and professional valet area that reflects the hotel's commitment to excellence.
• Timeclock : Accurately clock in / out and report gratuities in line with company policies.
• Service Delivery : Address guest questions, concerns, and special requests promptly and courteously, delivering personalized service to enhance guest experiences.
• Arrive On Time : Arrive punctually, dressed in uniform, and adhere to all hotel rules, policies, and safety guidelines.
• Support : Support teammates and assist with additional tasks as needed to maintain smooth, efficient valet operations.
• Help with other tasks as needed to support the team and daily operations.

Qualifications

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

Licenses & Background Requirements :

Core Competencies :

Physical Demands & Work Environment :

Technology & Communication Tools :

About Parking Management Company (PMC) :

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter / bell services across multiple industries including hotels, resorts, healthcare, and event venues.

With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

Pay Transparency Statement :

PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits :

Employee at Will : Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) : This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave : PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement : Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance : Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.