Chief Neighbor Experience Officer

The Chief Neighbor Experience Officer (CXO) serves as a key member of the Executive Leadership Team and is responsible for ensuring that every interaction between the Foodbank of Southeastern Virginia and the Eastern Shore (FSEVA) and its community—from food distribution and partner collaboration to healthcare partnerships—reflects dignity, empowerment, stewardship, and is neighbor-centered.

The CXO leads with design and execution of strategies that place neighbors (those experiencing food insecurity) at the center of all organizational decisions. Through visionary leadership. The CXO ensures that the Foodbank’s programs, partnerships, and engagement efforts deliver transformative, equitable, and measurable impact across Southeastern Virginia and the Eastern Shore.

The CXO leads with organization’s strategy and execution around creating a compassionate, comprehensive, and person-centered “Neighbor Experience,” that honors the voices of those facing food insecurity and strengthen the relationships between the Foodbank, its partners, and the community.

Strategic & Organizational Leadership

• Serve as a member of the Executive Leadership Team, contributing to the development and execution of FSEVA’s strategic plan and culture of neighbor-centered service.
• Lead the creation and implementation of the Neighbor Experience Strategic Framework, ensuring that all programs and partnerships reflect the organization’s commitment to dignity, inclusion, and empowerment.
• Embed “neighbor voice” and lived experience into program design, evaluation, and policy advocacy efforts.
• Collaborate cross-functionally with the Chief Executive Officer, Chief Operations Officer, and Chief Development Officer to align service delivery, partner engagement, and resource development with neighbor-centered principles.

Neighbor-Centered Programs & Services

Partner & Community Engagement

Neighbor, Staff and Partner-Centered Culture

Leadership & Performance

Education & Experience

Skills & Competencies

Core Attributes

Benefits

The Foodbank of Southeastern Virginia and the Eastern Shore is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to complete the application process, please contact the employer directly at orfrecruiting@foodbankonline.org.

About the organization

Since 1981, the Foodbank of Southeastern Virginia and the Eastern Shore has provided more than 420 million meals to neighbors in need. We serve 11 cities and counties, where one in eight residents experience food insecurity. In these communities, we play a vital role in the fight against hunger by collecting, storing, and distributing nutritious food. Beyond food access, we focus on long‑term solutions by addressing the root causes of hunger and promoting self‑sufficiency.

Our mission is made possible by a dedicated network of volunteers, generous donors, and compassionate community partners. Together, we are working to ensure that no one in our community goes to bed hungry.

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