Senior Manager, Online Experience

Sr. Manager, Online Experience

Position Purpose : The Sr. Manager, Online Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research / shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key Responsibilities :

• Manage and mentor a top-performing team
• Leverage customer information to identify the most significant opportunities to improve the customer experience
• Develop strategies in creating differentiated multi-channel and website shopping experiences
• Lead team to optimize customer experience merchandising
• Examine category merchandising strategies of key competitors
• Lead targeted online / interconnected initiatives

Direct Manager / Direct Reports :

Travel Requirements :

Physical Requirements :

Working Conditions :

Minimum Qualifications :

Preferred Qualifications :

Minimum Education :

Minimum Years of Work Experience :

Competencies :

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.